Privacy policy

This Privacy Policy explains how The Bigly Brothers ("we", "us") collects, uses and shares your personal information when you visit or buy from biglybrothers.com (the "Site"). We are a Canadian company based in Vancouver, BC, and we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information we collect

Device information. When you visit the Site we automatically collect information about your device and browsing, such as your browser, IP address, time zone, the pages and products you view, the website or search that referred you, and how you interact with the Site. We collect this using:

  • Cookies: small data files stored on your device (learn how to manage them at allaboutcookies.org).
  • Log files: records of actions on the Site, including IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
  • Web beacons, tags and pixels: small files that record how you browse the Site and respond to our ads and emails.
  • Session analytics: tools such as Microsoft Clarity that record anonymized clicks, scrolls and page interactions so we can improve the Site. Payment details are never recorded.

Order information. When you buy or try to buy from the Site, we collect your name, billing address, shipping address, payment information (credit or debit card and other payment methods offered at checkout, such as Shop Pay and buy-now-pay-later options), email address and phone number. Card details are processed by our payment providers; we do not store full card numbers.

Information you give us. When you contact support, sign up for emails or texts, leave a review, or register a warranty, we collect the information you provide.

How we use your information

  • To process and ship orders, send invoices and order updates, and handle returns and warranty claims;
  • To answer your questions and provide customer support;
  • To screen orders for risk and fraud;
  • To send marketing emails or texts if you have agreed to receive them (you can unsubscribe at any time);
  • To measure and improve the Site, our products and our advertising, including showing you relevant ads on other sites.

Sharing your information

We share personal information only with service providers that help us run our business, such as:

  • Shopify (online store and checkout): shopify.com/legal/privacy
  • Payment processors and buy-now-pay-later providers offered at checkout
  • Shipping carriers such as Canada Post, to deliver your order
  • Google (Analytics and Ads): policies.google.com/privacy; opt out of Google Analytics at tools.google.com/dlpage/gaoptout
  • Meta (Facebook and Instagram ads)
  • Microsoft (Clarity analytics and Bing ads)
  • Klaviyo and Shopify Email (email and text marketing)
  • Our product review provider

We may also share information to comply with the law, respond to lawful requests, or protect our rights. We do not sell your personal information.

Targeted advertising

We may use your information to show you ads we think may interest you. You can opt out here:

  • Facebook: facebook.com/settings/?tab=ads
  • Google: adssettings.google.com
  • Bing: account.microsoft.com/privacy/ad-settings
  • Digital Advertising Alliance of Canada: youradchoices.ca

Do Not Track

We do not change our data practices when your browser sends a Do Not Track signal.

Where your information is stored

Some of our service providers store information outside Canada, including in the United States, where it may be subject to local laws.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or withdraw your consent to marketing, by contacting us below. If you live in the European Economic Area or the UK, you have similar rights under the GDPR; we process your information to fulfil our contract with you or for our legitimate business interests described above.

Data retention

We keep order information for as long as needed for our records, tax and warranty obligations, unless you ask us to delete it where the law allows.

Children

The Site is not intended for children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time to reflect changes to our practices or for legal reasons. The latest version is always on this page.

Contact us

For privacy questions, requests or complaints, email support@biglybrothers.com or write to:
The Bigly Brothers, Attn: Privacy Officer
303-480 Robson St, Vancouver BC V6B 1S1, Canada